Bring Back To Life

Privacy Policy

Last updated: 23 October 2026

Bring Back To Life respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our property maintenance and improvement services.

1. Who We Are

Bring Back To Life provides property maintenance, handyman services, repairs, refurbishment and property improvement services.

Business name: Bring Back To Life
Website: https://bringbacktolife.com
Email: info@bringback2life.com
Enquiries: enquiries@bringbacktolife.com
Telephone: 07454 280267

For data protection purposes, the business responsible for handling your personal information is Bring Back To Life, operated by Paul Wilson.

2. Information We Collect

Depending on how you contact us and the services you request, we may collect:

  • Your name.
  • Your email address and telephone number.
  • Your property address and service location.
  • Details of the work you would like us to carry out.
  • Photographs, measurements or other information you provide about your property.
  • Messages, enquiries, quotations, booking details and relevant correspondence.
  • Information needed to manage bookings, payments, invoices and customer records.
  • Basic technical information about your visit to our website, where collected through essential website functions or analytics tools.

Please do not send payment card details, passwords or other sensitive information through our general enquiry form.

3. How We Collect Your Information

We may collect information when you:

  • Complete a contact or quotation form on our website.
  • Call, email or message us.
  • Arrange a property visit or book a service.
  • Provide photographs or details about a job.
  • Make a payment or receive an invoice.
  • Communicate with us during or after a project.
  • Visit our website, where relevant technical information is collected.

We will explain where information is required to arrange a service and where providing it is optional.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests for quotations.
  • Assess the work required and prepare estimates or quotations.
  • Arrange visits, bookings and appointments.
  • Provide and manage our services.
  • Communicate about progress, changes, materials and completion.
  • Issue quotations, invoices and payment records.
  • Handle complaints, disputes and requests for aftercare.
  • Maintain appropriate business and financial records.
  • Protect our business, customers and property against fraud or misuse.
  • Meet legal and regulatory obligations.
  • Improve our website and services where we have an appropriate lawful basis.

We will not use your information for unrelated purposes without a lawful basis.

5. Our Lawful Reasons for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Taking steps before entering into a contract or performing a contract: For example, responding to a quotation request, arranging a booking or carrying out agreed work.

Legal obligations: For example, keeping financial records where the law requires us to do so.

Legitimate interests: For example, managing customer relationships, maintaining business records, protecting our business and dealing with genuine enquiries or disputes. We consider your rights and interests when relying on this basis.

Consent: Where consent is required, such as for certain non-essential cookies or optional marketing, we will ask for it. You can withdraw consent at any time.

6. Who We Share Your Information With

We do not sell your personal information.

Where necessary, we may share relevant information with trusted service providers, such as:

  • Website hosting and website form providers.
  • Email and communication providers.
  • Booking, invoicing and payment service providers.
  • Accountants or professional advisers.
  • Contractors or specialists involved in delivering work you have agreed to.
  • Insurers, regulators, law enforcement or other authorities where legally required or permitted.

We only share information where it is appropriate for the purpose and take reasonable steps to protect it. Service providers may process information on our behalf under their own applicable terms and privacy arrangements.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business records, deal with complaints and meet legal obligations.

Enquiry details that do not lead to work may be deleted when they are no longer needed. Customer, quotation, invoice and payment records may need to be kept for longer where required for accounting, tax, legal or dispute-resolution purposes.

The exact retention period depends on the type of record and the circumstances. When information is no longer needed, we will take reasonable steps to delete it securely or anonymise it.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or electronic storage method can be guaranteed to be completely secure. Please contact us promptly if you believe information you have sent us has been accessed or used improperly.

9. Cookies and Website Analytics

Our website uses essential technologies needed for its operation. It also uses the Google tag (Google Ads) to measure visits and enquiries from our advertising, and measures page performance. A cookie banner asks for your choice when you first visit. Advertising and analytics cookies are only set if you select "Accept"; if you select "Decline", Google's consent mode limits the tag to cookieless signals.

Your browser also stores your cookie choice and basic visit-source details (for example, which advert or website referred you) on your own device so we can understand which campaigns lead to enquiries.

You can manage available cookie preferences through our website's cookie controls, if provided, and through your browser settings. Blocking certain cookies may affect how parts of a website function.

We will update this policy if we add other analytics, advertising pixels, embedded third-party content or tracking technologies.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of information where the law allows.
  • Ask us to restrict certain processing.
  • Object to processing based on legitimate interests.
  • Request a portable copy of certain information.
  • Withdraw consent where we rely on consent.
  • Complain to the Information Commissioner's Office (ICO).

These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us using the email address listed in the “Who We Are” section.

You can find information about making a complaint at the Information Commissioner's Office website: https://ico.org.uk/

11. Third-Party Websites

Our website may contain links to other websites or services. We are not responsible for the privacy practices of third-party websites. Please read their privacy notices before providing personal information.

12. Children's Information

Our services are intended for people arranging property-related work. Our website is not designed to collect personal information from children. Please do not submit a child's personal information unless it is necessary and you have the appropriate authority to provide it.

13. Changes to This Policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be published on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact:

Bring Back To Life
Email: info@bringback2life.com
Enquiries: enquiries@bringbacktolife.com
Telephone: 07454 280267